policies + care

refunds

All sales are considered final.

All items are handmade, as such all pieces vary slightly in size, shape, and colour. Returns are not accepted unless your goods arrive damaged. Should any damage occur during shipping, please take a photo and contact groundstudiosTO@gmail.com within 3 days of receiving your package. You will either be reimbursed or pieces will be remade. Please note, as each piece is one of a kind, the remade piece will not be exactly the same as the original.

shipping

Currently, shipping is limited to Canada and USA.

Local pick up is available to those in the Greater Toronto Area. Please select "Local Pickup" option at checkout, which will void any shipping charge, and contact us via email to coordinate a time and place for your pickup. 

*Our home studio is located in North York and pickup is available on most days. Downtown pickup dates varies, with pickup dates usually occurring once a week.

ceramic care

With proper care, ceramics are hardwearing and can last a lifetime. All handmade pieces are made with food safe clay and glazes. While each piece can be dishwasher and microwave safe, handwashing is recommended.

Please note, if a piece is not microwave safe, it will be noted in the listing.